Hi, this is Daf!

A social media enthusiast from the Philippines, is experienced in customer service and social media management for small businesses. I enjoy creating content for various platforms as well as engaging audiences, I am skilled in utilizing creativity to craft compelling social media posts.

Ready and excited to embrace new opportunities that can enhance my skills yet can contribute success especially to you.

i know you’re interested!

I am a dedicated and responsible individual who is committed for excellence in everything I do. I firmly believe in pushing yourself all the time and looking for new experiences that can improve my current skill set. With the history as a Customer Service Representative, I've strengthened my capacity to address problems, communicate effectively, and provide customers with outstanding customer service.

Additionally, I've supervised customer engagement and marketing platforms as well, where I effectively planned and put strategies in place that could improve client satisfaction and generate revenue. This has equipped me excellent analytical and organizational abilities, allowing me to effectively manage tasks while attaining the desired results.

I thrive in dynamic environments and enjoy collaborating with diverse teams to achieve common goals. I am open to new experiences and skills that will allow me to grow personally and professionally.

Overall, I am a passionate and driven individual who is committed to both personal and professional growth. I am excited to embrace new opportunities that can enhance my skills yet can contribute success to you.

FREELANCER

(SOCIAL MEDIA MANAGER)

Writing captivating captions

Sourcing or creating visual assets

Optimizing content with relevant hashtags and keywords

Creating & editing product images

Answering customers inquires

2020-2023

CONCENTRIX

(CUSTOMER SERVICE REPRESENTATIVE)

Provide accurate and helpful information

Answering questions and resolving problems

Adhering to refund or exchange policies,

warranty terms, and other relevant guidelines

Creating effective service emails

Keeping effective customer relationships

2022-2023

Completed 40 credits in BS Marketing Management

UNIVERSITY OF THE VISAYAS

TECHNICAL VOCATIONAL LIVELIHOOD (TOURISM)

MACTAN NATIONAL HIGH SCHOOL

2020-2021

general virtual assistance training

MY SERVICE

other services offered: